Shipping and Returns

Your order must be placed by 10am EET to start processing the same day. Orders will be processed between Monday to Friday (excluding public holidays). Deliveries will usually be made during normal office hours.

Romania

We endeavour to dispatch your order within 1-3 working days. Under specific circumstances the delivery may take a little bit longer, but please bear with us. We promise you will not regret the wait. We will do our best to deliver your products as soon as possible. In any case, please feel free to contact us at contact@alkimiya-cosmetics.com in order to get an update on your delivery.

All orders will be delivered by using the services of SameDay company.

  • Standard shipping cost: 12 RON; Our shipping partner, SameDay will be happy to deliver the products as soon as possible. The shipping cost is of 12 Ron all over Romania (excluding additional kilometers, in which case additional costs may apply).

Free shipping: for orders of 300 RON and more (excluding taxes and discounts).

International

We endeavour to dispatch your order within 5-10 working days.

For international orders, we use the services of DHL Express. The shipping cost will be displayed at check out. Please note that the cost may vary, based on your delivery address and the total weight of the package.

Track your order

As soon as we have shipped your order you will receive an email stating your tracking number.

Please make sure that the shipping address is correct. Unfortunately, we will be unable to redirect orders once they are on their way to you.

Before we can dispatch your purchases, we might need to confirm your details with your card issuer. However, we will do our best to keep delays to a minimum.

RETURNS POLICY

SC NATURAL ORGANIC COSMETICS SRL will fully refund of replace any products purchased, if they are found to be faulty or damaged.

In case you change your mind about the products you ordered or decide that you no longer wish to use them, the product(s) can be returned to us for a refund or exchange, only under the following conditions:

  • All products must be unopened/sealed (in the original conditions)

  • Products must not be used or tested

  • Products must be sent back to us within 5 days from the original receipt

  • Packaging must be in excellent condition

  • Customers should provide proof of purchase for verification purposes (full name, address, order number)

Refunds will be processed in the same form that you originally paid for your order, as soon as possible, upon receipt of the returned products. The total refunded value will equal the payment that you made for the purchased products, excluding other fees.

Please make sure to return the products to the correct address: 167 Corneliu Coposu Street, Cluj-Napoca, Romania, postal code 400280, telephone no. +40733266749.