Terms and Conditions

Welcome to our brand site!

Al Kimyia brand was created by a team of young pharmacists and researchers, which, along with consultants in aromatherapy, specialized in organic and natural formulations based on pure essential oils. Each one of our products is handcrafted every day in our laboratory in Transylvania, with knowledge, passion and care by using the purest essential oils and the highest quality natural ingredients for the best possible results.

Therefore, enjoy browsing our products, shopping online for your favourite skin care products or simply sending your loved ones well thought and lovely gifts, aiming to uplift, recharge and contribute to the wellbeing of each and every one of us.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR WEBSITE. BY USING IT, YOU AGREE TO ACCEPT THESE TERMS OF USE. IF YOU DO NOT WANT TO ACCEPT THESE TERMS, PLEASE DO NOT USE THIS WEBSITE.

The website is owned and offered to you by SC NATURAL ORGANIC COSMETICS SRL, upon your acceptance of the terms and conditions presented below. The access and use of this website is subject to these Terms and Conditions and all applicable law, statutes and regulations. The website has been designed especially for you, in order to provide general information about our brand, as well as to offer you the opportunity to purchase Al Kimyia products and receive regular newsletters and updates on our products. Please note that the information presented on the website it is not intended to provide medical advice.

In this section, you should find all the information that you need to shop online. If you need any assistance, please feel free to contact our dedicated team, either directly, by telephone (+40733266749), or simply by writing an email to us at contact@alkimiya-cosmetics.com. Our team of enthusiastic pharmacists will be more than happy to help you in any possible way. Get all the information you need on skin care routines and the essential skin care products for your healthies, best-looking skin ever.

Our contact details are the following:

Address: 167 Corneliu Coposu Street, Cluj-Napoca, Romania.

Call us: +40733266749 Working hours: Monday to Friday, 10:00-17:00.

Email us: contact@alkimiya-cosmetics.com. We will make sure to get back to you within 72 hours (excepting weekends).

About SC NATURAL ORGANIC COSMETICS SRL: RO 40377752, J12/21/2019, 167 Corneliu Coposu Street, Cluj-Napoca, Romania; Bank account: RO12BTRLRONCRT0483144801.

YOUR ORDERS

Online order

In order to add a product/article to your shopping cart, please select your desired products and then click “Add to cart”. After an article has been added to your cart, you will be able to view the content of your cart, by simply clicking on “View cart”. The cart will then open, showing all the products that have already been added to it. To finalize your order, please click “Proceed to checkout” If you wish to use a coupon code, please introduce the code in the corresponding section and then update the cart.

After placing an order, we might try to contact you by phone/SMS/email, in order to ask you to confirm your order. Please note that in the case in which we will not be able to get a hold of you in the following 72 hours, your online order will be automatically cancelled.

Email order

If you wish to place your order by email, you can do so by sending as a message at contact@alkimiya-cosmetics.com. A member of our team will be in touch with you in the following 48 hours, by telephone or email.

QUESTIONS YOU MIGHT BE INTERESTED IN

How will I know that my order has been received?

After your purchase has been made you will receive a confirmation email. In base of your payment method, your order will be processed and you will receive your status order. The order will be then accepted and sent to you once your credit card and address details have been approved and verified.

Is it possible to cancel my order?

Yes, we do accept cancelations, in case you decide that you no longer want to order/use the product/products, but only up to the moment when your order has been processed. Afterwards, we can no longer accept cancellations, however, you may return the order if you wish to do so. Please consult our RETURNS POLICY section for more details. If you wish to cancel an order payed by card, the issuing bank will most probably release the amount blocked on your account within 1-30 days, depending on the policy of each bank.

SHIPPING AND DELIVERY

Your order must be placed by 10am EET to start processing the same day. Orders will be processed between Monday to Friday (excluding public holidays). Deliveries will usually be made during normal office hours.

Romania

We endeavour to dispatch your order within 1-3 working days. Under specific circumstances the delivery may take a little bit longer, but please bear with us. We promise you will not regret the wait. We will do our best to deliver your products as soon as possible. In any case, please feel free to contact us at contact@alkimiya-cosmetics.com in order to get an update on your delivery.

All orders will be delivered by using the services of SameDay company.

Standard shipping cost: 15 RON; Our shipping partner, SameDay will be happy to deliver the products as soon as possible. The shipping cost is of 15 Ron all over Romania (excluding additional kilometers, in which case additional costs may apply).

Free shipping: for orders of 300 RON and more (excluding taxes and discounts).

International

We endeavour to dispatch your order within 5-10 working days.

For international orders, we use the services of DHL Express. The shipping cost will be displayed at check out. Please note that the cost may vary, based on your delivery address and the total weight of the package.

Track your order

As soon as we have shipped your order you will receive an email stating your tracking number. Please make sure that the shipping address is correct. Unfortunately, we will be unable to redirect orders once they are on their way to you. Before we can dispatch your purchases, we might need to confirm your details with your card issuer. However, we will do our best to keep delays to a minimum.

PAYMENT

At Al Kimyia, we accept the following payment methods:

  • Cash on delivery (only in Romanian Lei)
  • By Debit or Credit card (Visa, Mastercard).

Do not worry, your online payment is secure (NETOPIA mobilPay). International Orders will be charged in Euro (EUR), as per your order confirmation. The final transaction charge to your account may vary slightly due to moment-by-moment exchange rate fluctuations. Please note that our retail prices and shipping costs do not include any local customs duties or taxes/VAT. The additional fees are the responsibility of the customer. Therefore, we recommend you to source this particular information before placing your order. Unfortunately, SC NATURAL ORGANIC COSMETICS is unable to provide information on such costs.

If you wish to return the products, in case of orders payed by card, the paid amount will be returned to the same account used for the transaction, within maximum 30 days after the acceptance of the return by SC NATURAL ORGANIC COSMETICS SRL. In case you will want to cancel an order payed by card, the issuing bank will most probably release the amount blocked on your account within 1-30 days, depending on the policy of each bank.

RETURNS POLICY

SC NATURAL ORGANIC COSMETICS SRL will fully refund of replace any products purchased, if they are found to be faulty or damaged.

In case you change your mind about the products you ordered or decide that you no longer wish to use them, the product(s) can be returned to us for a refund or exchange, only under the following conditions:

  • All products must be unopened/sealed (in the original conditions)
  • Products must not be used or tested
  • Products must be sent back to us within 5 days from the original receipt
  • Packaging must be in excellent condition
  • Customers should provide proof of purchase for verification purposes (full name, address, order number)

Refunds will be processed in the same form that you originally paid for your order, as soon as possible, upon receipt of the returned products. The total refunded value will equal the payment that you made for the purchased products, excluding other fees.

Please make sure to return the products to the correct address: 167 Corneliu Coposu Street, Cluj-Napoca, Romania, postal code 400280, telephone no. +40733266749

PRIVACY

Your purchases or subscription to our newsletter, as well as your access to this website constitutes acceptance of our Privacy Policy. To view our Privacy Policy, please consult the Privacy Policy section on our website.

SPAM

By purchasing Al-Kīmīyā products online, or by subscribing to our newsletter you agree to receive electronic communications from us, regarding our newsletter, products, offers and services. If you no longer wish to be informed about these, you can withdraw your consent by unsubscribing at any time. In order to do so, please click “Unsubscribe” from the electronic communication.

INTELECTUAL PROPERTY

The website and the newsletter are the property of SC NATURAL ORGANIC COSMETICS SRL. The website and the newsletter including (but not limited to) text, content, photographs, software, video, illustrations, artwork, names, logos, trademarks and other material named as Content are protected by copyrights, trademarks and/or proprietary rights. Therefore, you agree to abide by all applicable copyright laws contained in the website or newsletter. Please do not copy, adapt, or distribute material included in the website without first obtaining our written consent to do so.

LEGALITIES

Our website is not available to children (persons under the age of 18). If you are under the age of 18, please make sure to use the website together with or under the supervision of your parent or guardian, who must previously agree to the Terms and Conditions.

Moreover, each customer agrees to provide accurate and complete information about himself/herself, as requested in the order or account registration form.